Delivery Times
Oakleaf Designs aim to make and dispatch all orders within 14 days, starting the day after the order is received. If you have not received a ‘Completed Order’ email within 14 days of the date you placed your order please contact us. Please note that the time taken to delivery your order is not included in the 14 day turnaround time.
With the exception of accessories, Proof of Postage is obtained for all items. Royal Mail specify a minimum period of time that must pass before a shipment can be officially classed as ‘lost’. A claim therefore cannot be made with Royal Mail, until sufficient time has passed since the order was sent and proof of posting obtained.
Shipping
How we ship
- All UK orders are shipped via Royal Mail 1st Class post (Royal Mail delivery aim: next working day including Saturdays)
- International orders are shipped via Royal Mail International Standard Delivery (Royal Mail Europe delivery aim: 3-5 working days, Royal Mail Worldwide delivery aim: 6-7 working days)
- The cost of delivery is calculated at checkout based on your shipping address.
- Signed for delivery is available upon request.
International customers please note: Purchase prices and shipping fees do not include payment of your local taxes, tariffs, duties, receiving and/or handling fees, etc. These are wholly the responsibility of the purchaser.
When we ship
Orders are dispatched Monday to Friday excluding public holidays
When placing your order please ensure that the billing and shipping address details are correct.
Once your order is shipped, we will send you an email to let you know your order is on its way.
If an item is returned to us and no contact is made to rearrange delivery we will not be responsible for providing a refund. Items can be resent but only once additional postage costs have been paid. We will contact you directly should an item be returned to us without us hearing from you first but if we don’t receive a response within a reasonable period of time we will not be responsible for getting the item(s) redelivered.
Delivery times are estimates and start from the date of dispatch. A number of factors can affect delivery times including but not limited to remote delivery locations, adverse weather conditions, pandemics, busy postage periods e.g. Christmas.
If you have any questions regarding shipping in the United Kingdom, Europe and internationally, please get in touch.
Returns
As most of our items are currently made to order, we do not accept returns unless they are faulty. If this is the case, you must notify us within 14 days of receipt and return it to us unworn. Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired, a replacement or full refund will be offered.
Oakleaf Designs cannot refund postage and packaging charges, or any tax and duties payable outside of the EU.
Ready to ship items may be returned within 14 days of receipt.
Currently item(s) may not be exchanged; we ask you to place a new order with us online.
Items should be returned, unused and with all garment tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
How to return you order
- Please email us at hello@oakleafdesigns.co.uk to let us know you wish to return your item. We will then provide you with our UK returns address.
- Package your item well and arrange for delivery to the Oakleaf Designs Studio.
- The customer is responsible for the cost of returning the goods
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our studio. We also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to return.
Any personalised items are excluded from the returns policy.
Refunds
Refunds shall be credited to your original method of payment. Original shipping charges and any other fees or taxes paid at the recipient country will not be refunded and you will be responsible for the cost of return postage. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. The refund sent will be subject to the currency rate on the date the refund is processed. On receipt of return, we shall process the refund as soon as possible.